Independently audited by BM Trada, the certification provides the business, which was acquired by Xerox last July, with a framework to implement an energy management system that will address energy use and consumption throughout the entire business.

By implementing the standard, Go Inspire said it has demonstrated its commitment to energy management and its ability to continuously improve energy performance.

As well as the environmental benefits, there are also financial benefits to this certification. By having good energy-efficient practices in place, the business aims to reduce its energy consumption and lower its energy costs, to reinvest cost savings back into the business.

Go Inspire has already held ISO 14001 Environmental Management System certification since 2007 and an Ecovadis Gold award for environmental and sustainability since October 2022. 

The business said its clients would also benefit from this latest certification, as it is an assurance that the company is committed to sustainability and energy efficiency and that those who work with Go Inspire can, by proxy, reduce their own environmental impact, improve their sustainability credentials, and demonstrate their commitment to sustainability to their own stakeholders. 

The business plans to secure its next certification, ISO 22301 Business Continuity, by the end of 2024.

Patrick Headley, CEO of Go Inspire Group, said: "We are delighted to have achieved ISO 50001 certification, which reflects our commitment to sustainability and energy efficiency. This certification underscores our ongoing efforts to reduce our environmental impact and to demonstrate our commitment to sustainable business practices.

“Thanks to this new accolade, clients can be confident that Go Inspire is using energy-efficient practices and continuously seeking ways to improve our energy performance.”

Meanwhile, new research released earlier this week by Go Inspire to inform its latest report, The Digital Customer: How utilities brands can power up the customer experience, found that utilities customers want more contact with their providers.

A survey of 1,000 gas and electricity customers from across the UK revealed that almost half of the fuel customers asked (48%) were eager to receive information from companies more frequently, and that while digital customer experience is in demand, 26% wanted providers to take a hybrid digital and postal approach to comms. 50%, meanwhile, felt that what they receive currently is too impersonal.

Go Inspire has also recently enlisted Bloomreach as its data and analytics partner to drive personalisation in campaigns.

Late last year the company hired a new client development director for its Customer Experience division.

The business turned 30 in October and attributed its longevity to its workforce. Serving high-profile clients including Tesco, Waitrose, Sky, BT, and Lakeland, Go Inspire operates across two sites in Leicester and Kettering.