The social housing company provides over 13,000 homes for more than 29,000 people across Bedfordshire, Buckinghamshire, Northamptonshire, and Hertfordshire. The £95m-turnover group has 400 staff.
With requirement for a partner that would manage all customer communications for the multisite company, including time-sensitive, mass mailings to thousands of recipients, Canning Town, London-based FDM Document Solutions recommended its Hi-mail system.
It said this could be seamlessly integrated into Grand Union’s existing tech infrastructure, while also removing administrative complexities, improving timescales, and consolidating costs.
The contract is a three-year agreement with an option to extend for a further two years.
Judith Clark, director of IT and transformation at Grand Union Housing Group, said: “Hi-mail is already delivering great value in relation to cost savings and ease of use.
“It’s a solution that allows our colleagues to work flexibly with both individual and bulk mailings – each letter is tracked from sending to delivery, ensuring consistent customer communications and supporting our robust data management.”
Grand Union Housing Group head of health, safety and compliance, Cameron Jeffrey, added: “The integration of Hi-mail could not have been more seamless. The training was delivered both in person and virtually to the team, ensuring everyone could access and use the system, making best use of its functionality.
“What’s more, we were provided with a handbook and digital assets that we can use as a refresh or for new candidates joining the business. We were amazed by how easy it is to use, allowing us to manage mass mailings in minutes as opposed to weeks.
“We cannot speak more highly of the Hi-mail system or the team at FDM Document Solutions. We very much look forward to building our relationship with the business.”
FDM Document Solutions sales and marketing director Ian Forster also commented: “When Grand Union Housing Group approached us and explained that they needed a partner to support with mass mailings, we had just the solution.
“The challenge we have with Hi-mail is that it is often considered too good to be true. We are pleased that we were able to test the system with a sensitive mailing before it went live to show the customer just how easy and efficient it is to use.
“We would like to thank Grand Union Housing Group for giving us the opportunity to work with the business and for choosing us as preferred print and mail provider.”
Last week FDM Document Solutions revealed that it has been appointed to the G-Cloud 14 (lot 2) UK government framework. In September, the company appointed Alan Cruickshank as its new business development manager.
