The contract is described as 'multi-year' and covers full-colour transpromo, multichannel delivery and personalisation for BT's customer communications, such as bills, letters and statements.

The deal also covers fulfilment and postal optimisation, including RR Donnelley's InfoCenter that enables work to be tracked from receipt of BT data to final delivery to Royal Mail. The company will physically deliver BT communications to Royal Mail regional distribution centres.

The work will be handled by RR Donnelley's Global Document Solutions UK division.

Ian Duerden, BT Retail director of billing, said: "Individualised communications are a vital component of our relationship with our customers.

"We look forward to leveraging RR Donnelley's process management expertise, their comprehensive experience and the considerable investment  they are making in new variable colour printing capabilities to improve the efficiency and effectiveness of our customer communications."