Integrated communications provider Adare SEC has played a key role in the streamlining of Allianz’s inbound and outbound communications in a working relationship that dates back to 2007, leading to significant cost and efficiency gains.
It currently dispatches around five million communications each year to Allianz customers across print, email, SMS, and portal-based delivery.
Adare SEC said the digital element of this multichannel outbound provision is expanding fast, with Allianz’s digital communications increasing by 105% in 2020.
Most recently, the two companies have been working to transform the visibility of the customer journey – enabling both Allianz’s own call centre staff and the end customer to gain an instant on-screen overview of precisely which communications have been sent – whether digital or physical.
Adare SEC CEO Rachael Nevins said: “Our strategic vision to be the expert of choice for integrated communications dovetails perfectly with Allianz’s own digital transformation ambitions.
“We have developed a real pedigree in the insurance sector and the continuation of our partnership with Allianz offers further evidence of the dynamic advantages that our solutions-set is bringing to document-intensive businesses.
“We are extremely proud to have the opportunity to further build on the great work we have collectively achieved.”
Allianz head of services Alison Paterson added: “Operationally and strategically, Adare SEC play an instrumental part in our value chain. As we continue to drive communication excellence through our business, their proactive and creative approach, as well as their field of expertise, positively challenges, enables and evolves us.”
Details on the length of the contract extension and the kit used for its printed elements were unavailable at the time of writing.
Adare SEC employs around 400 colleagues across its secure facilities in Huddersfield, Redditch and Nottingham.
The business, which also recently secured a three-year contract extension with online value retailer Studio Retail, rebranded earlier this year as it looked to drive growth by leveraging the circa £5m multichannel investment it made across the business through the pandemic.
