What’s at the top of your Christmas wish list?

Longer battery life for my phone!

What business or technology trend do you think 2013 will remembered for?

I believe that mobile communication technology will move on further and become easier to use. The ability to interact with customers and colleagues on the move is a critical part of modern business.

What do you think will represent the single biggest opportunity for printers in 2014 and why?

There will be a shift in the thinking behind print buying as buyers re-evaluate their position on what is cheap and what is value for money as quality and service become a priority again.

What do you think will represent the single biggest threat for printers in 2014 and why?

Further consolidation in supply chain vendors and rising prices.

What’s the one thing that the industry should do more of, or do better, in 2014

Shun the laughable pricing and hold to common sense.

What was your highlight of 2013?

The highlight of 2013 was winning two prestigious PrintWeek Awards well deserved by the people here involved.

What are your hopes for 2014?

I hope that the investments made in new people, work flow, presses and bindery equipment continue to keep Westdale at the front of the pack for quality and service.

What was the most important thing that you learnt in 2013?

Take roundabouts in Paris anti-clockwise.

What will you do differently in 2014?

Laugh more and enjoy the good times!

What does the industry need to do differently in 2014?

Build on its strengths. Now that most of the weak businesses are gone, the remaining companies can work together to ensure that customers who deserve the best receive it! 

What will you be having for Christmas dinner?

Mashed potato and vinegar of course!

Are you making any New Year's resolutions? If so, what?

Yes, more customer focus, more efficiency, more positive development and investment.