The networking programme brings together skills and expertise from Quadient’s own experts combined with best practice and case studies from its worldwide customer base.
Adare SEC, which has operations in Huddersfield, Nottingham and Redditch, said the partnership between the two organisations represents the latest phase of its “multi-million pound, three year investment programme” that was initiated earlier this year to ramp up its multi-channel digital communications offering.
The partnership means the business will become one of the first organisations in the UK to offer Quadient’s Inspire R14 communications management platform.
This suite of software will allow the company’s clients to design and deploy richer customer journeys and improved digital customer experiences as part of the transformation of their vital customer communications.
Alongside the updated platform, Adare SEC’s technology and client teams will also bolster their skills, knowledge and expertise through the Digital Now training programme.
Adare SEC chief executive Rachael Nevins said: “Our investment in Quadient’s Digital Now programme is a key element of our business transformation strategy and will enable us to be at the forefront of integrated communication providers.
“We are constantly striving to delight our clients, so we are very pleased to build on our close relationship with Quadient as an organisation which shares our values.”
She added: “Many of our clients have placed even more emphasis on accelerating their digital transformation during Covid-19.
“As such, this initiative will rapidly further enhance our digital capabilities and allow us to help these clients, and prospects, to offer a strengthened customer experience as well as streamlined operational processes and a number of cost saving benefits.”
Adare SEC’s investment in digital expertise follows the 400-staff, £71.4m turnover business completing a £3m investment in new kit and systems across its operations in Huddersfield and Nottingham aimed at improving efficiency, quality and compliance.
