Prior to his new appointment, which he started on 22 June 2023, Griggs held the position of board director of sales, leading a team of over 250 Ricoh sales employees across the UK and helping to steer the company’s transition to a digital services company across multiple divisions and service offerings. He has worked for Ricoh for the past 28 years.

Under his leadership, the business received numerous industry awards that demonstrated Ricoh’s commitment to customer centricity.

Nicola Downing, CEO of Ricoh Europe, said: “I’d personally like to thank Phil for his committed and successful stewardship as CEO of Ricoh UK and Ireland, and wish him well in his new role within the Northern European region.

“Glenn has a wealth of experience and brings with him a strong vision and history of driving growth. I look forward to working with Glenn and his team to continue driving our people-first approach across all areas of our business.”

Keoghan, who had held the dual role of CEO for Northern Europe and the UK since April 2022, added: “I would like to congratulate Glenn on his appointment. I’m confident that the UK business will continue to thrive under his leadership, delivering innovative solutions and excellent service to our customers.

“I am looking forward to working with Glenn and the rest of the leadership team across the region to achieve closer cooperation and driving efficiencies through knowledge sharing and creating additional value for our customers across Northern Europe.”

Griggs said he was delighted to be appointed to the role of CEO.

“We’re in an auspicious moment for Ricoh and I’m confident we have a bright future ahead. In my role, together with my executive team, I will lead wholeheartedly with a people-first strategy.

“My ambition is for all Ricoh UK employees to feel empowered, proud, and confident that their contributions are making a difference. I will continue working hard to ensure our organisation reflects society, our customers, and our partners, championing diversity, inclusion, and equity.”

Ricoh Ireland will continue to operate under the leadership of its managing director Gary Hopwood, reporting to Keoghan.

Ricoh Europe has recently completed the acquisition of PFH Technology Group (PFH), an integrated digital infrastructure and managed services company.