The 11 new staff have been brought in to improve the efficiency of its Hagen OA, Logic and PSI customers, who can now also use the SupportCenter to place and track service requests 24 hours a day.
Chief executive Marc Olin, who expected Printcafes acquisition by Electronics For Imaging to close in October, said he was committed to improving customer service through more staff and innovative services like SupportCenter.
By increasing our R&D staffing by 20% were able to provide our customers with the tools they need to increase their revenues, reduce costs and manufacture more efficiently, he added.
Printcafe will announce a new product range at Graph Expo in Chicago this month.
Have your say in the Printweek Poll
Related stories
Latest comments
"Been there too!"
"Very True"
"Customers expect quality as a basic requirement so quality is no longer a selling point as its a given. Similarly so, accreditations are a nice to have and show customers that you are committed but as..."
Up next...
50 accredited partners offering GGS loans
Guaranteed Growth Scheme receives extra £500m as tariffs bite
Flatter and streamlined organisation
Stora Enso restructure to reflect renewable packaging importance
Took over in the role on 1 April
Paul Brough becomes Mail Users’ Association chair
Birmingham's Marco Pierre White restaurant