The 11 new staff have been brought in to improve the efficiency of its Hagen OA, Logic and PSI customers, who can now also use the SupportCenter to place and track service requests 24 hours a day.
Chief executive Marc Olin, who expected Printcafes acquisition by Electronics For Imaging to close in October, said he was committed to improving customer service through more staff and innovative services like SupportCenter.
By increasing our R&D staffing by 20% were able to provide our customers with the tools they need to increase their revenues, reduce costs and manufacture more efficiently, he added.
Printcafe will announce a new product range at Graph Expo in Chicago this month.
Have your say in the Printweek Poll
Related stories
Latest comments
"I have worked in quite a few print sectors, including Walstead in the past. It is all tough, but most will not be surprised that the packaging sector is still growing. However, the service in the..."
""longer run litho work had “now returned to the Far East”?
Is this happening a lot?"
"Thanks Jo, look forward to reading it in due course. Administrators generally argue that they need to act with lightning speed in order to protect the business/jobs, thereby overlooking the fact that..."
Up next...
Revenue up to £3.2m, profits quadupled
Footprint picks up pace of acquisition strategy with Swindon’s C3
Controversy emerges over relationship with potential suitor
National World shares soar on takeover approach
24/7 access for customers
Bakergoodchild launches new SaaS platform
Strategic move for global growth