The client services centre opened a few weeks ago and has filled the majority of its 60 roles, with the rest due to come in in the coming weeks. So far it is serving the Nordic countries and the UK and Ireland. The new facility also comprises a research and design centre.
The e-commerce division will make up the rest of the 40 jobs available. Recruitment has begun from now but it is unlikely all the roles will be filled for the next couple of years.
Pitney Bowes had been searching for the site for around a year, with the operation headed up by its European client operations director Audrey Lynch. It has also been supported by the Irish Department of Jobs, Enterprise and Innovation (DJEI) through IDA Ireland.
Lynch said: “We’ve been looking for some time at where is the place we can assign these skills and where we can find languages. We settled on Dublin for those two reasons: the skills and languages that are here.
“It’s quite Pitney Bowes – you need technical skill, for which we have an extensive programme, and also on the other side you need technical management. Many clients have several accounts in multiple locations, they continue to add new solutions to their account, so it’s helping them to do better.”
Lynch added that working alongside the DJEI had helped in allowing her to meet Irish companies and connect with new contacts.
Ireland minister for jobs, enterprise and innovation Mary Mitchell O'Connor said: “We in government are working to make Ireland an attractive destination for global technology companies such as Pitney Bowes.”
On the e-commerce side, Pitney Bowes European vice-president of global e-commerce George Berzgal said he was attracted to Dublin as around 10% of its workforce are in software.
The e-commerce team works on an end-to-end solution that has three strands: front-end, payment methodology and shipping, with the Dublin workforce’s particular focus being on payment methodology. Other Pitney e-commerce sites are in the US, UK and Australia.
Berzgal said: “If you’re transacting and shipping to 220 countries and destinations, you need to have a solid platform as well as continued building and that is the essence of the team we’re building on, focusing on upgrading the existing e-commerce platform, particularly around payments.”
