The company has reported its best ever period for debts recovered, with more than 1m collected on behalf of clients in the past two months.

Debt recovery manager Andy Allies said: Debts are a very emotive and personal subject for many printers. One of the most important areas for us is to provide customer service, but every moment we are on the phone to our clients is less time we can spend collecting their debts.

The online system now provides a constantly updated system for them to check on the progress of the debt recovery system.

ICSM uses a number of methods for collecting its clients money. The most effective method is a methodical approach, lateral thinking, persistence on the phone and e-mail, and lastly, resource to the law, said Allies.

The online debt recovery service will be available from the beginning of April to existing ICSM members, which includes current members of the BPIF.

Story by Tony Brown