The new call centre, which can accommodate up to 25 staff, was previously occupied by Allied Healthcare, and will kick off operations with a team of eight, rising to 15 in the near future.

“We have longstanding connections in Rothesay, and we knew there was a shortage of jobs that we could help with,” said Greg Girard, managing director and owner of CX Services.

“So, in effect, we are helping ourselves while also helping the local community. There are a number of people on Bute with extensive experience in the telemarketing sector and we are keen to harness their talents.”

The Rothesay site has joined the firm’s print headquarters and warehouse in Dunoon, telephony office in Glasgow, and Cheshire warehouse as part of the firm’s expanding physical footprint.

CX Services’ choice of Rothesay is well in keeping with the company’s strong local social commitments, with employees paid the Real Living Wage, and attention focused on providing employment in local areas rather than further afield.

Girard said: “We have chosen Rothesay to keep the business local, but also because locating here gives us a new pool of talent to draw from.”

CX Services’ operations director, Andy Hoare, added: “We are excited to be expanding and undertaking this new venture. Following our recent fifth anniversary we are delighted to be offering employment opportunities to another rural area in Scotland. 

“It has all been well received so far by the locals and we have had some great compliments from local businesses, so the community seems really happy that there are new opportunities for employment on the island.”

CX Services, which turns over £1.7m, has ambitions to grow to £2.5m within five years, with further hiring in the works.

Girard said: “One of our highest growth services is direct mail, which has grown around 20% since before the pandemic. With more people working from home, companies have seen printed mail delivered by post really helping to drive orders and online sales.”

The firm’s customers include Scottish apparel firm Houe of Bruar, life insurance firm Scottish Friendly, The Scotch Malt Whisky Society and Highland Broadband.

The company also recently championed the benefits of hiring neurodiverse employees after hiring an "outstanding" apprentice, with Girard telling Printweek “if just two or three businesses took in people with disabilities and supported them in the right way, their contribution to society would be tenfold”.