A training programme that began in 2013 has bulked up the knowledge base of print and conversion to ensure faster and better informed answers to customers and prospects on artwork and materials. It helps that half of the team has more than 20 years’ service. A recent landmark was Amberley’s decision to support all customers using electronic data interchange. Large orders that would previously take six hours to process are now completed and reviewed within 10 minutes. The team is now helping customers export data from their own systems to take away order input concerns. In this age of automated email responses, Amberley’s telephone system ensures customers can always talk to a human being, and prompted comments from the judges such as: “I liked the tailored approach to the client, resulting in great feedback, reciprocal visits and true client partnerships.”
Amberley Adhesive Labels
www.amberley.net 01258 455772
Highly commended
Garnett Dickinson Print
www.garnett-dickinson.co.uk 01709 768000
The six-strong customer team at Garnett Dickinson in Rotherham is just that; strong. As a result, customer service call volumes and refunds have decreased due to increases in skills and process efficiencies. A noticeable rise, however, has been in good client testimonials. “Garnett Dickinson keeps up with our ever-changing job specs, so knowing there’s someone who will say ‘no problem, leave it with me’ is a weight off our minds,” says one happy customer.
Finalists
- Amberley Adhesive Labels
- Cestrian Imaging
- Garnett Dickinson Print
- Howard Hunt Group
- Solopress
Category sponsored by Duplo
