Brightsource's growth is down to service and innovation, says MD

23 March 2009

Business

Brightsource managing director Peter Frings has cited "a combination of client service and innovation" for the company's steady growth after turnover hit the 31.1m mark in 2008.

The print management group's audited results reveal turnover was up 27% on 2007 while gross profit also increased by 37% to £3.1m.

Earlier this year, Brightsource opened up a new London office to serve a client base that includes Lloyds TSB, British Heart Foundation, RNIB and the Royal British Legion.

Peter Frings, managing director at Brightsource, said: "If the experience your client has is a good one, they are more likely to stay with you and we focus on exceptional customer service.

"In the long term, on-going innovation and offering new services can help you build on your position. Innovation is in our DNA."

Brightsource also reduced its reliance on single customers in 2008 with no single client contributing more than 7% of its gross margin, compared to 12% in 2007.

Frings added: "Print management companies prosper or decline depending on whether clients perceive them as adding value. Cost reduction is undoubtedly one way of doing this and, in a recession, this will become even more of a given."

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