The latter claim is evidenced by the fact that the customer service team leader reports directly to the managing director, who herself retains two accounts to assess how well Park is performing in terms of customer service. The judges gave the company credit for its extensive and continuous training, its "very strong" customer retention and its willingness to actively solicit customer views and channel feedback into the quality-management system. There is a cyclical policy at the company of track, feedback, resolve, train and communicate that the judges felt put the company above the competition in what was a very tough contest. The dedication to the customer experience can be seen across the business, with initiatives such as regular cross-department meetings to ensure all employees have knowledge of the complete print process – enabling them to give informed advice and aid to customers.
Commended - The Delta Group
The Delta Group earns a commendation on the back of what the judges called "brilliant customer testimonials" and "stand-out" customer service procedures. Attention to the minute details that make the customer’s experience that much easier is at the centre of what the company tries to achieve, with services like hand-delivered proofs really going the extra mile. It performs on the big issues as well, however, ensuring feedback channels are open and that training systems are in place to resolve any issues that come to light.
Finalists
- Brightsource
- The Delta Group
- Inc Direct
- Park Communications
- Real Digital International
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