These workshops aim to help delegates understand the principle that good customer service is about knowing and understanding the customer, whereas excellent customer service is about adapting to a customer's needs. Taking place on 5 September in Coventry, 11 September in London and 18 September in Brighouse, the sessions will suit customer-facing staff, with £99 tickets for members and £199 tickets for non-members. For more information, contact: katie.white@bpif.org.uk
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""longer run litho work had “now returned to the Far East”?
Is this happening a lot?"
"Thanks Jo, look forward to reading it in due course. Administrators generally argue that they need to act with lightning speed in order to protect the business/jobs, thereby overlooking the fact that..."
"Hello Keith,
The details will be in the administrators' report but that's not available yet. I will write a follow-up piece when that's filed.
Best regards,
Jo"
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