Ecstatic! It felt wonderful to be appreciated.

One most valuable work lesson that you follow at your press?
Management, by walking around the shopfloor and administration.

One thing you always do when you plan for a new print job?
Ensure that all internal stakeholders meet together to discuss the job.

One tip for time management on the shopfloor?
Ensure that jobs are 'pulled' rather than 'pushed'.

One key thing in your make-ready routine?
Use of GMI software to check colour and registration.

One way you handle a complex print job?
By assigning responsibility for the execution of the job to specific shopfloor personnel.

One technique for handling an irate customer?
To meet the customer 'head on'.

One good thing about the new generation in the print industry.
Professionally qualified and aggressive. They know both, the science and the math.

One best practise that should be made compulsory in the Indian print industry?
Understanding the underlying economics of print.

One thing that clinches a deal?
Confidence.

One definition of key values at your press?
Integrity to customer and to self.

One indicator of performance?
Return on investment.

One favourite activity when you're not in the printing press?
Weight training at gym.

One way to handle unreasonable price hikes?
To approach the customer for a corresponding hike, and then to look for other supply options.

One dream you would like your press to achieve?
To be called the 'no defect' press.

One good way to foster innovation among your workers?
Through regular discussions and workshops where they are encouraged to think.

One thing that makes you better than your competitors?
Passion for print, and quest for technical and financial excellence.