Howard Matthews Chief executive, Loricas "Royal Mail is more reliant than ever on maintaining a good relationship with its clients and the industry as a whole, especially when trying to win back those lost to downstream access providers. I don’t believe enough thought was given to the reaction this would create. However it is my understanding that common sense will prevail with an announcement that implementation has been delayed for six months. This will give more time to reach some sort of compromise which may work for all concerned."
Steve Patrick, managing director, UK Mail "We were amazed at decision by Royal Mail to put its brand on customers’ mail without any apparent consultation or consideration of the implications of doing that on their customers’ own branding. The timescales initially proposed would mean that people would have stocks of envelopes that would be wasted. It shows a lack of any customer awareness by Royal Mail. The fact that Royal Mail thinks they can do this is of great concern to us as UK Mail in that they’re acting in a monopolistic way."
John Hornby, chief executive, Lettershop Group "I am ambivalent towards the move, which Royal Mail is doing to raise morale within its own workforce. I’m not overly concerned as a mail user – I just don’t think it’s that life-threatening. I think Royal Mail is finding it quite difficult to adjust to working in a deregulated world after having a monopoly for 350 years, but I think the more important thing is changes to pricing and product specification – that will have far greater impact than putting an extra stamp on an envelope and that’s where you need the consultation."
Howard Matthews Chief executive, Loricas "Royal Mail is more reliant than ever on maintaining a good relationship with its clients and the industry as a whole, especially when trying to win back those lost to downstream access providers. I don’t believe enough thought was given to the reaction this would create. However it is my understanding that common sense will prevail with an announcement that implementation has been delayed for six months. This will give more time to reach some sort of compromise which may work for all concerned."
Steve Patrick, managing director, UK Mail "We were amazed at decision by Royal Mail to put its brand on customers’ mail without any apparent consultation or consideration of the implications of doing that on their customers’ own branding. The timescales initially proposed would mean that people would have stocks of envelopes that would be wasted. It shows a lack of any customer awareness by Royal Mail. The fact that Royal Mail thinks they can do this is of great concern to us as UK Mail in that they’re acting in a monopolistic way."
John Hornby, chief executive, Lettershop Group "I am ambivalent towards the move, which Royal Mail is doing to raise morale within its own workforce. I’m not overly concerned as a mail user – I just don’t think it’s that life-threatening. I think Royal Mail is finding it quite difficult to adjust to working in a deregulated world after having a monopoly for 350 years, but I think the more important thing is changes to pricing and product specification – that will have far greater impact than putting an extra stamp on an envelope and that’s where you need the consultation."
