Macclesfield-based PCS had ordered a platesetter from a different company to feed its KBA press but was told it would not be delivered for several weeks.
Following the delay, KBA vowed to find an alternative and called on Screen to supply the PlateRite 4300E.
The investment in the platesetter rounded off a £1.5m investment by PCS, which had previously bought a KBA Genius five-colour UV press and Oasis finishing kit back in June 2007.
Rob Nicholls, managing director of PCS, said: "It came as a bit of a shock but KBA was great and immediately set off to find an alternative for us.
"Screen supplied us with a PlateRite 4300E. As it turns out, we ended up with a far better unit. We were very fortunate and now have a top-notch platesetter that hadn't originally even been on our radar."
Screen managing director Brian Filler said: "We have a good working relationship with KBA and were only too pleased to help. We pride ourselves in being able to respond to our customers' needs, however difficult they might seem."
PCS manufactures cards from plastic sheets, printing 24 at a time, back and front separately.
With its previous platesetter, Nicholls said the company occasionally had problems taking jobs off the press.
He added: "That is an absolute killer for any business. It is now gone and we have a slick operation with quick turnaround of jobs."
The PlateRite 4300E handles 64 plates a day at PCS, as well as short and long run lengths.
PCS looks to Screen after platesetter delay
Screen helped to avert a production glitch at Plastic Card Services (PCS) when the delivery of a platesetter from another company was delayed.
