Pilot customers from around the world, including three firms in the UK, have been chosen to beta test the new service tool.
"The idea of the telePresence system is that it collects data from the press and sends it down the line to us," said MAN Roland GB sheetfed service director Malcolm Pendlebury.
"If we can fix it over the phone or with telePresence then were saving the customer money and our resources."
All MAN Roland 300, 500, 700 and 900 presses that have been shipped since Ipex 2002 can use telePresence, while MAN Roland can upgrade all presses shipped since 1990 for integration.
Have your say in the Printweek Poll
Related stories
Latest comments
"Been there too!"
"Very True"
"Customers expect quality as a basic requirement so quality is no longer a selling point as its a given. Similarly so, accreditations are a nice to have and show customers that you are committed but as..."
Up next...

50 accredited partners offering GGS loans
Guaranteed Growth Scheme receives extra £500m as tariffs bite

Flatter and streamlined organisation
Stora Enso restructure to reflect renewable packaging importance

Took over in the role on 1 April
Paul Brough becomes Mail Users’ Association chair

Birmingham's Marco Pierre White restaurant