Now available for all customers worldwide via Canon Certified Partners or directly from Canon, the programme is designed for users of the manufacturer’s Arizona flatbed and Colorado roll-to-roll printers.
Canon said that by providing on-site support with the fastest response times – and with parts, labour and travel time, preventive maintenance, and remote support all included – customers “can benefit from continuous production uptime at the highest and most consistent output quality”.
ProCare contracts are available for 36, 48, and 60 months, with the option to extend for 12 or 24 months after the initial contract has ended. Additional support options include premium rapid onsite response and printhead replacement.
Michele Tuscano, European production partner and LFG direct sales director at Canon EMEA, said: “Since the introduction of Colorado ProCare in 2020 in EMEA, more than 95% of our customers’ Colorados have connected to our On Remote Service data intelligence system.
“Similarly, more than 70% of our customers benefit already from a full-service contract and 80% of those have chosen a 60-month ProCare contract, minimising their total cost of ownership.”
He added: “We were receiving more and more requests from global partners and global customers for a consistent, easy, and compelling worldwide after-sales service concept as that is vital to their business.
“With Arizona and Colorado ProCare, we now offer a global after-sales service programme tailored to the needs of all our customers. They know they have technology they can rely on and a solutions partner who will always be at their side to help them deliver.”
