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Royal Mail woes dominate March headlines

Warnings of further strikes, changes in parent group shareholdings, stamp price rises, a referral to Ofcom, and even questions hanging over the future of the business meant that Royal Mail dominated...

Walters: this is the start of a new journey for our brand

Rebrand and revamp at Paragon CC

Paragon Customer Communications has been rebranded and reorganised as ‘Paragon’, and Jeremy Walters has been promoted to CEO of the entire operation.

Royal Mail: we are doing all we can to get agreement with the CWU

CWU: Royal Mail board to meet today over dispute crisis

It’s yet another crunch point for Royal Mail and its employees, with the very future of the business now in question.

Ward: "We are not going to shirk change... but it’s got to be the right change"

CWU warns of further strikes at Royal Mail

Further strike action at Royal Mail could be on the way unless an agreement with the CWU can be reached imminently.

The first release of the Response Rate Tracker is billed as a pilot study

JICMail launches new Response Rate Tracker

JICMail, the joint industry currency for ad mail, has released results from its inaugural Response Rate Tracker research.

Royal Mail: "These are complex and at times difficult talks"

Crunch week to resolve Royal Mail dispute

The CWU has described the week ahead as “critical to the outcome” of its long-running dispute with Royal Mail, with a series of pay for change proposals aimed at stabilising the business now on the...

Committee believes that Royal Mail has deprioritised delivery of letters as a matter of company policy

Royal Mail referred to Ofcom

Under-fire bosses at Royal Mail now have another problem on their plates, after MPs referred the business to Ofcom over its "systematic failure" to meet parts of the Universal Service Obligation...

77% of mail items were read, looked at or glanced at in Q4

Mail open, read, and retention rates improve in Q4

JICMail, the joint industry currency for ad mail, has released its data for Q4 2022, which revealed that more mail was opened, read, and retained over the Christmas trading season than at any other...

Royal Mail and CWU agree that workplace tensions need to be reduced

Royal Mail and CWU talks extended

Crunch talks between Royal Mail and the CWU have been extended, with “progress made in some areas”.

Donelan: New laws release British businesses from unnecessary red tape

UK GDPR replacement data laws unveiled

New data laws are being introduced by technology secretary Michelle Donelan today (8 March) in parliament that the government said will cut down pointless paperwork for businesses and reduce cookie...